ARTIFICIAL INTELLIGENCE (AI) FOR AUTOMATING DATA CENTER SERVER DIAGNOSIS AND ACTION
卷宗概要
发明人
Yu-Chun LIN
IPC 分类
CPC 分类
A trouble ticket associated with an incident is automatically triggered. A task is initiated to collect system event logs from one or more servers based on the trouble ticket. A system document is obtained that includes an event list. The event list and the system event logs are provided to an Artificial Intelligence (AI) engine for analysis. An AI diagnosis result is generated by the AI engine. The AI diagnosis result is received from the AI engine. A remote action is executed to resolve the incident based on the AI Diagnosis Result. Action result logs are obtained in response to executing the remote action. A result document is generated that includes a result of the executing the remote action. The result document is provided to the AI engine for training a model used by the AI engine to generate the AI diagnosis result.
原文（中文）
A trouble ticket associated with an incident is automatically triggered. A task is initiated to collect system event logs from one or more servers based on the trouble ticket. A system document is obtained that includes an event list. The event list and the system event logs are provided to an Artificial Intelligence (AI) engine for analysis. An AI diagnosis result is generated by the AI engine. The AI diagnosis result is received from the AI engine. A remote action is executed to resolve the incident based on the AI Diagnosis Result. Action result logs are obtained in response to executing the remote action. A result document is generated that includes a result of the executing the remote action. The result document is provided to the AI engine for training a model used by the AI engine to generate the AI diagnosis result.