Queue Position Management In Contact Center Survivability Mode
卷宗概要
发明人
William Thomas Bernabe; Benjamin Joseph DeStephen; Michael David O'Brien; Brian David Wright
IPC 分类
CPC 分类
A survivability server associated with a contact center service receives, from a central server associated with the contact center service, queue-related data. The survivability server receives a request to connect an end user to the contact center service. The survivability server identifies, based on the queue-related data, a queue position of the end user. The survivability server places the end user at the queue position in a queue constituted by the survivability server.
原文（中文）
A survivability server associated with a contact center service receives, from a central server associated with the contact center service, queue-related data. The survivability server receives a request to connect an end user to the contact center service. The survivability server identifies, based on the queue-related data, a queue position of the end user. The survivability server places the end user at the queue position in a queue constituted by the survivability server.