SYSTEMS AND METHODS RELATED TO VERIFYING ANONYMIZATION OF TEXT DATA IN CONTACT CENTERS

원문 (중국어)

A method for verifying anonymization by a first user that the subject text does not contain personal identifiable information (PII). The method includes: receiving the subject text; receiving a non-PII wordlist listing non-PII words; comparing each word appearing in the subject text to the non-PII words to determine matches therebetween so that, via the comparison, the words of the subject text are classified as being either first text, which includes the words in the subject text found to match one of the non-PII words, and second text, which includes the words in the subject text found not to match any of the non-PII words; and generating a first user interface that displays the subject text such that a visual format of the first text differs from a visual format of the second text in accordance with a visual format alteration.