SYSTEM AND METHOD FOR PROVIDING TECHNICAL SUPPORT ASSISTANCE TO A USER
개요
발명자
Manoj Kumar; Jundai Zhang; Hakyung Kim; Tabbasum Fatima; Kasiraju Gopikrishnama Raju
IPC 분류
CPC 분류
A method for providing technical support assistance to a user is disclosed. The method comprises receiving at least one input query from a user; generating an optimized search query based at least on the at least one input query, one or more instructions, and historical data, using an artificial intelligence (AI) model; creating at least one vector representation search query based on the optimized search query, using the AI model; determining a plurality of similar vectors corresponding to the at least one vector representation search query from a plurality of vectors; filtering vectors from the plurality of similar vectors based on a predefined tunable threshold, using the AI model; generating at least one synthesized AI response for the user based on the vectors filtered using the AI model; displaying the at least one synthesized AI response and one or more feedback parameters to the user.
원문 (중국어)
A method for providing technical support assistance to a user is disclosed. The method comprises receiving at least one input query from a user; generating an optimized search query based at least on the at least one input query, one or more instructions, and historical data, using an artificial intelligence (AI) model; creating at least one vector representation search query based on the optimized search query, using the AI model; determining a plurality of similar vectors corresponding to the at least one vector representation search query from a plurality of vectors; filtering vectors from the plurality of similar vectors based on a predefined tunable threshold, using the AI model; generating at least one synthesized AI response for the user based on the vectors filtered using the AI model; displaying the at least one synthesized AI response and one or more feedback parameters to the user.