INTELLIGENT CASE MANAGEMENT
개요
발명자
Vikas Rohatgi; Abhinav Kumar
IPC 분류
CPC 분류
Described herein are techniques for generating recommendations for plan items that are configured for manual activation. Sentries are conditions attached to a plan item such as events, tasks, or stages within a case plan. A plurality of ML models may be trained with historical case data from an unstructured case management model. The plurality of ML models may generate recommendations when presented with current case data. The recommendations may be utilized to automatically activate the manually activated plan items when the confidence score is above a predefined threshold. Advantages of these techniques include reducing human error and fatigue as fewer decisions need to be made by humans.
원문 (중국어)
Described herein are techniques for generating recommendations for plan items that are configured for manual activation. Sentries are conditions attached to a plan item such as events, tasks, or stages within a case plan. A plurality of ML models may be trained with historical case data from an unstructured case management model. The plurality of ML models may generate recommendations when presented with current case data. The recommendations may be utilized to automatically activate the manually activated plan items when the confidence score is above a predefined threshold. Advantages of these techniques include reducing human error and fatigue as fewer decisions need to be made by humans.