SYSTEMS AND METHODS FOR CAUSAL CHANGE ANALYSIS OF INCIDENTS

原文（中国語）

A method may include: receiving an identification of a current incident involving an affected element; generating a first Structured Query Language (SQL) query for recently-implemented change records for the affected element; executing the first SQL query on a database; receiving the recently-implemented change records for the affected element; generating a second SQL query for past incidents that are similar to the current incident; executing the second SQL query on the database; receiving the past incidents that are similar to the current incident, together with associated change records that were identified to be a cause of the past incidents; calculating a relevance score of each recently-implemented change record to the current incident, based on a similarity of the past change records that caused similar incidents; and returning the past change record for the affected element that is similar to the past change record for any element with a highest score.