AUTOMATED DIAGNOSIS AND AUDIT OF TELECOMMUNICATION SERVICE PROVISIONING

Original (Chinese)

Errors in network service provisioning are upstream causes to service disruptions interruptions, and failures experienced by a telecommunications network’s subscribers. These challenges are overcome by the disclosed systems for diagnosing and auditing service provisioning errors in telecommunications networks. By addressing discrepancies between Customer Facing Services (CFS) as selected by network subscribers (e.g., voice calling, messaging, roaming, unlimited or limited broadband access) and the current states of network elements in the telecommunications network, the system ensures accurate service delivery. The system performs real-time diagnosis by comparing expected network service configurations, derived from queried subscriber CFS, with the actual network states or configurations through a reverse mapping process. The system's auditing process reduces operational costs and obviates existing techniques of manual inspection.