Agent Failback From Survivability Mode To Normal Mode In A Contact Center Service

원문 (중국어)

A survivability server associated with a contact center service determines that the contact center service operating in survivability mode is transitioned to a normal mode. The survivability server identifies an idle agent not engaged with an end user, the idle agent connected to the survivability server. The survivability server transmits a request to a device of the idle agent to connect to a central server associated with the contact center service. The survivability server identifies an engaged agent. The survivability server waits until the engaged agent becomes idle prior to transmitting a request to a device of the engaged agent to connect to the central server.