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Frequently Asked Questions
№ 01Can I switch plans at any time?
Yes! You can upgrade or downgrade your plan at any time. When upgrading, you'll be prorated for the remainder of your billing cycle. When downgrading, the new rate takes effect at your next billing date.
№ 02What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for annual Agency plans. All payments are processed securely through Stripe.
№ 03What is the refund policy?
We offer a 7-day money-back guarantee subject to our Fair Use Policy. Full refunds are available if your AI Drafting usage is less than 1 complete document and you haven't exported any content. This protects genuine users while preventing abuse.
№ 04What is the Fair Use Policy?
Our Fair Use Policy ensures sustainable service for all users. Refund eligibility requires: AI drafting usage under 1 complete document, no exported/downloaded patent documents, and AI translation under 50,000 characters. See our Refund Policy page for full details.
№ 05Can I export my AI-generated patents?
Yes! Creator and Agency plans include CNIPA-compliant Word document export. The exported documents follow official formatting standards and can be submitted directly to the patent office after professional review.
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