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※ REFUND · Last Updated 2025-01-01
Refund Policy
We want you to be completely satisfied with CNIPA.AI. This refund policy outlines the terms and conditions for refunds on our paid subscription plans, including our Fair Use Policy for AI-generated content.
❖ GUARANTEE · 7 DAYS
7-Day Refund Request Window
Refund requests are subject to the Fair Use conditions below and are not no-questions-asked.
※ FAIR USE
Fair Use Policy
Since CNIPA.AI provides high-value AI-generated patent documents, refunds are subject to the following Fair Use conditions:
✓ Full refund available if:
• AI Drafting usage is less than 1 complete document
• No patent documents have been exported or downloaded
• Request is within 7 days of initial purchase
✗ Refunds NOT available if:
• You have generated 1 or more complete patent drafts
• You have exported/downloaded any AI-generated documents
• AI translation usage exceeds 50,000 characters
This policy ensures fair use while preventing abuse of our AI generation services.
Refund Eligibility
§ 1You are eligible for a full refund if:
• You request a refund within 7 days of your initial purchase
• Your AI Drafting usage is less than 1 complete document
• You have not exported or downloaded any AI-generated content
• You are on your first billing cycle with us
• You have not previously received a refund from CNIPA.AI
Partial refunds may be considered for annual subscriptions after the 7-day period on a case-by-case basis.
Non-Refundable Items
§ 2The following are NOT eligible for refunds:
• Accounts that have generated 1+ complete patent drafts
• Accounts that have exported/downloaded AI-generated documents
• AI translation usage exceeding fair use limits (50,000 chars)
• API usage fees already consumed
• Custom enterprise implementations
• Third-party services or integrations
• Accounts terminated for Terms of Service violations
Refund Process
§ 3To request a refund:
1. Contact our support team at [email protected]
2. Include your account email and reason for refund
3. We will verify your usage against Fair Use Policy
4. Eligible refunds are processed within 3-5 business days
5. Refunds are issued to your original payment method
Refunds typically appear in your account within 5-10 business days.
Questions?
§ 4If you have any questions about our refund policy or Fair Use conditions, please contact our support team.
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