一种基于知识图谱的GIS-CRM客户需求推理系统
本发明公开一种基于知识图谱的GIS‑CRM客户需求推理系统,包括数据标准化、实体对齐、图谱构建、空间影响域生成、路径生成及联合推理模块。系统把CRM客户记录与GIS经营场所记录对齐,构建包含有效时间和关系置信度的多层知识图谱;按需求类型计算区域事件对应的客户影响域,依据路径模板筛选候选推理路径,并融合规则证据与图模型得分生成客户需求概率,输出需求跟进、核验或观察信号。
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1 indexed patent records
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