Reconnecting End Users To A Central Contact Center Server From A Survivability Server
卷宗概要
发明人
William Thomas Bernabe; Benjamin Joseph DeStephen; Michael David O'Brien; Brian David Wright
IPC 分类
CPC 分类
A central server associated with a contact center service receives queue-related data from a survivability server associated with the contact center service. The central server identifies an end user based on the queue-related data. The central server establishes a reconnection between a device of the end user and the contact center service. The central server places the end user at a position in a queue associated with the central server based on the queue-related data.
原文（中文）
A central server associated with a contact center service receives queue-related data from a survivability server associated with the contact center service. The central server identifies an end user based on the queue-related data. The central server establishes a reconnection between a device of the end user and the contact center service. The central server places the end user at a position in a queue associated with the central server based on the queue-related data.